Support
Need help?
Email alexzgain@gmail.com and we'll get back to you.
Common questions
- How do I cancel my subscription? Open the Settings app, tap your name, then Subscriptions, and select Velvet. Cancelling there stops the next renewal.
- I bought gems and don't see them. Open Profile and tap Restore purchases. If they still don't appear, email us with the date of the purchase.
- How do I delete my data? Deleting the app removes your conversations and progress from the device.
- Is this a real person? No. Every character is fictional and AI-generated.
Report a problem
If a character produces something that looks wrong or harmful, email us with a screenshot so we can tune it.